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Privacy policy
Data Protection Statement
Synchrone attaches great importance to the protection and respect of your privacy. This statement aims to inform you about our practices regarding the collection, use, and sharing of information that you provide to us through our website https://www.portdeliege.be
This statement (and any documents it refers to, as well as our COOKIE POLICY) explains how we, as the data controller under the GDPR, process the personal data we collect and that you provide to us. We invite you to carefully read this document to understand our practices regarding the processing of your personal data.
1. What personal data do we collect?
Your personal data (hereinafter referred to as "personal data") is information that allows us to identify you either directly (such as your name and surname, which immediately identify you) or indirectly (such as your postal code, phone number, or contract number, which allow identification in an indirect way).
In our interactions with you, we may collect various data:
- Identification data (name, surname, address, phone number, email address, etc.);
- Demographic data (such as gender, language, age);
- Data regarding profession or function;
- Geolocation data, including your IP address;
- Information about your browsing behavior on our website;
- [FOR E-COMMERCE SITE] : Purchase data (order reference, status, etc.) and payment data (payment method, billing data, etc.);
- And possibly other data communicated through online forms or email exchanges.
2. When do we collect your personal data and for what purpose?
2.1. When you submit a request via our website
When you submit a contact or inquiry request via our website, we ask for your name, surname, company name, email address, and phone number.
We use this information to respond to your request, including providing you with any requested information about our products, services, and/or activities. Unless you object, we may also contact you multiple times after your request to follow up. We do this based on our legitimate interest in maintaining a business relationship before and after a sale and/or improving the quality of interactions and services after a request for information or contact.
We keep inquiry emails for a period of two (2) years, after which they are permanently deleted.
2.2. When you subscribe to receive our Newsletter
When you subscribe to our newsletter, we ask for your name and email address. By subscribing, you consent to receiving information about our products, services, and other information that we believe may interest you.
You may withdraw your consent at any time, and we will stop sending you our newsletter. Your information is kept as long as you continue to consent to receiving our newsletter.
2.3. When browsing our website
When you visit our website, text files (cookies) are stored on your device's hard drive and/or in your browser. The storage of these files is permitted if the user is informed, and the data stored is used only to ensure system security and detect anomalies.
This data collection is based on our legitimate interest in the security and proper functioning of our website. Other files require your prior consent. The duration of cookie storage is detailed in our COOKIE POLICY
2.4. When you make a purchase via our website
When you make a purchase through our website, we ask for information such as your name, surname, billing address, delivery address, email address, and phone number. We also collect information regarding your payment method.
We use this information to process and fulfill your order contract, send you order and delivery confirmations, and track the status of your order. Unless you object, we may also contact you after your purchase to inform you about complementary products, promotions, or to gather feedback.
Transaction-related information is stored for a period of ten (10) years to comply with legal and accounting obligations, after which it is deleted or anonymized.
3. Do we share your personal data with third parties?
We do not share your personal data except in the following cases:
- Service providers: We work with third parties to provide our services (hosting, payment, analytics, emailing, etc.). These providers only have access to data that is strictly necessary for the execution of their services.
- Legal obligations: If required by law, we may share your personal data with legal, regulatory, or judicial authorities.
- Business partners: In some cases, with your explicit consent, your data may be shared with partners for marketing campaigns or promotional offers.
We never sell your personal data to third parties.
4. Where do we store your personal data?
Your personal data is stored within the European Economic Area (EEA). If data must be transferred outside of the EEA, we ensure that the recipient country provides an adequate level of protection or that contractual safeguards (such as standard contractual clauses) are in place.
5. How long do we keep your personal data?
We keep your personal data only for as long as necessary for the purposes described in this statement or to comply with our legal obligations. Once the necessary duration has expired, your data is deleted or anonymized.
6. What are your rights regarding your personal data?
Under the GDPR, you have the following rights:
- Right of access: You can request information about the personal data we hold about you.
- Right of rectification: You can request the correction of inaccurate or incomplete personal data.
- Right to erasure: You can request the deletion of your personal data in certain cases (e.g., when they are no longer necessary for the original purpose).
- Right to restriction: You can request that we restrict the use of your personal data in certain situations.
- Right to portability: You can request your personal data in a structured, commonly used format or have it transmitted to a third party.
- Right to object: You can object to the use of your personal data for legitimate reasons, including for marketing purposes.
- Right to withdraw consent: If processing is based on your consent, you can withdraw it at any time.
To exercise your rights, you can contact us at the following email address: info@portdeliege.be. We will respond to your request within the applicable legal timeframe.
7. Security of your personal data
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.
8. Changes to the statement
We reserve the right to modify this data protection statement at any time. Any changes will be published on this page with an updated date. We encourage you to regularly review this statement to stay informed about our practices.
9. Contact
If you have any questions or concerns regarding this statement or how we handle your personal data, you can contact us:
- By email: info@portdeliege.be
- By phone: +32 4 232 97 97
- By mail: Quai de Maestricht 14, 4000 LIEGE